Returns And Exchange

OPS? SOMETHING WRONG WITH THE ITEM YOU RECEIVED?
__________________________________________________________
We apologize for any inconvenience

  • IF the product that you have received does not feel right for you, you may exchange it with other sizes or other products! 
HOW?
All you have to do is contact us through email help@purukambera.com or chat our team on Whatsapp +62822-1888-8863
  • IF you were to find any defects on the products you receive or if we have sent the wrong products and we have no more stock on the right products, you may also return the products. We will give you full refund.


Ps: All sale items are not eligible for Return & Exchange.
____________________________________________________________
RETURN POLICY

  1. You should create a request within 7 days after you receive the product and and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product. 
  2. If the product you wish to return is sold out and we can't replace it with a new one, we will give a full refund.
  3. After you contact our team by email or whatsapp, you can send back your item to our Office by siCepat or JNE or other services.
  4. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Items that have been damaged, soiled, or broken will be sent back to you.
  5. If we receive your package more than 7 days, we have the authority to cancel your refund.
EXCHANGE POLICY
  1. If you are not happy with the products you have received, you can exchange it with other products, or you can ask for refund
  2. You should create a request within 7 days after you receive the product and and please make sure to provide detailed information on why you want to return the product(s). We will respond to your request as soon as we can. Only after receiving our email response will you be able to return the product.
  3. After you contact our team by email or whatsapp, you can send back your item to our Office by siCepat or JNE or other services.
  4. Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Items that have been damaged, soiled, or broken will be sent back to you.
  5. If we receive your package more than 7 days, we have the authority to cancel your refund.

    x